General Questions
How long will it take for my order to arrive?
Orders typically ship within 2–3 business days, depending on your location. For regions outside of Singapore, delivery may take up to 2 weeks.
Can I return or exchange a product?
Returns and exchanges are assessed on a case-by-case basis. While we typically do not offer refunds, we do allow exchanges for faulty products. The OMY Grow & Glo Massage Comb comes with a 6-month warranty against manufacturing defects.
If you are not entirely satisfied with your purchase, you may request a return within 15 days from the date you receive your product. To initiate a return, please contact us at info@super-omy.com with your order number and reason for return. Once your return is received and inspected, we will notify you via email. If your return is approved, the refund will be processed and credited back to your original method of payment.
Please note that return shipping costs are borne by the customer and are non-refundable. If a refund is approved, the cost of return shipping will be deducted from the refunded amount. Shipping costs are calculated based on the shipment type (local or international) and the value of the returned items.
How long does it take to see results, and when is the best time to take it?
Most customers begin to notice improvements in skin hydration and glow within 4–8 weeks with consistent daily consumption. We recommend taking it for at least 2 months for best results. Start with 40 ml daily (intensive phase), and once you are satisfied with the results, you may reduce the intake to 20 ml daily (maintenance phase). You can consume it any time of the day, whether in the morning or at night—what matters most is staying consistent. Results may vary depending on individual lifestyle, hydration levels, and skin condition.
What is the minimum age to drink?
We generally recommend our drink for ages 12 and up. Since the formula uses food-derived ingredients (like fruit juices and fermented Hyaluronic Acid), it is gentle on the body.
However, for children or those with specific health conditions, we always recommend consulting a medical professional first. And remember—this supplement works best when paired with plenty of water!
What happens if I stop drinking after seeing results?
Think of it like going to the gym or eating a healthy diet. If you stop, you won't lose your progress overnight! Your skin is in a much healthier, stronger state now than when you started.
However, because our bodies naturally break down Hyaluronic Acid every day, your levels will gradually return to your natural baseline over time. To maintain that peak 'glow' and hydration, consistent 'fueling' is key."
Will this replace my skincare routine or do I still need serums/moisturizers?
This drink works from within, but it does not replace topical skincare. For best results, continue using your moisturizer and serums — internal and external hydration work hand-in-hand.
Can pregnant or breastfeeding women take this?
Though the liquid hyaluron formula uses food-derived ingredients (like fruit juices and fermented Hyaluronic Acid), we still recommend you to check with your gynae before consuming!
Does it help with pigmentation or dark spots?
Yes, our formula is designed to support a brighter, more even skin tone! It contains Phyllanthus Emblica (Amla) and Pomegranate Extract, which are rich in antioxidants and natural Vitamin C.
These ingredients help to combat oxidative stress (a key cause of dark spots) and promote skin radiance. Additionally, Vitamin C helps to brighten the complexion over time, while Zinc supports skin repair, which can help fade marks left behind by breakouts.
Will it help with acne or breakouts?
Yes, it provides excellent support for acne-prone skin. The formula contains Yeast Zinc, which helps regulate oil production and reduce inflammation (redness) associated with breakouts.
Additionally, proper hydration with Hyaluronic Acid stops your skin from over-producing oil to compensate for dryness, which can help prevent future congestion.
What’s special about the Glow & Glo Comb?
Uses red + infrared light therapy to stimulate scalp blood flow. Has silicone teeth + rotating massage balls to infuse serum and gently massage your scalp. Helps with better serum absorption and a relaxing scalp massage experience.
Is it okay to use the comb without the serum?
While it's best to use the comb with the serum (for better absorption and optimal results), you can use it on its own as a scalp massager.
I’ve noticed the comb bristles are bent, is this normal?
Our comb uses soft, flexible silicone bristles designed for comfort. Slight bending may occur and usually return to shape after a few uses. If the bristles appear to severely misshapen or affect your experience, please contact us.
The paint on the comb bristles has dropped off, what should I do?
Every shipment is inspected before packing, so if yours arrived with paint imperfections, please reach out to us.
The bristles feel sharp instead of soft, should I be concerned?
The bristles should feel rounded, smooth, and gentle on the scalp. If yours feel sharp or uncomfortable, please contact our customer service with a photo.
I tried using the comb, but the button is stuck/difficult to press.
The button should press smoothly with light pressure; if not, please take a photo or video, and we are happy to assist accordingly.
Is there any warranty for the comb?
Yes, the OMY Grow & Glo Massaging Comb is covered by a 6-month limited warranty against manufacturing defects from the date of purchase. This warranty excludes damage resulting from drops, misuse, water exposure, or normal wear and tear. If you encounter an issue that you believe is due to a product defect, please contact our customer service team immediately with your proof of purchase.
How do I use the Hair Serum with the Glow & Glo Comb?
Fill 1.5 ml (3 full pipettes) of the hair serum into the Glow & Glo Comb for each use. Use the comb on your scalp for 5–10 minutes, morning and night.
How does the serum smell like?
The serum smells a little minty, and when applied to your scalp, it has a cooling effect!
The serum is leaking when I close the lid, is this normal?
A small amount of residue may leak due to the serum’s rich, active ingredients. However, constant, visible leaking is not normal. Please reach out to us, and we will assist you.
If I use the serum by itself, without the comb & gummy, will it work?
While the serum works best with the comb and gummies for optimal results, using it on its own can still help improve your scalp health and hair growth over time.
Hair: Omy Hair Biotin Gummies
How should I take the Hair Gummies for best results?
We recommend taking 2 biotin gummies daily, with or without food, to support healthier, stronger hair. For optimal results, be consistent with your daily intake.
How long does it take to see results from the Hair Gummies?
Many users notice an improvement in scalp health, reduced shedding, or baby hairs within a few weeks of consistent use. For thicker, fuller hair, we recommend continuing use for several months to see more significant changes.
Are the Hair Gummies safe for color-treated or damaged hair?
Yes, the Hair Gummies are safe for all hair types, including color-treated and damaged hair. The formula supports hair health from within, regardless of hair treatment.
Can I take more than the recommended dose to see faster results?
We recommend sticking to the 2 gummies per day. Taking more won't speed up results, as your body can only absorb a certain amount at once. Consistency over time is key to seeing lasting hair improvements.
How many OMY Sleep Gummy do I take?
The suggested serving size is 2 per day. For best results, take the gummies approximately 30 minutes before bedtime.
How long do I wait till OMY Sleep Gummy takes effect?
Individual results may vary. While some users may feel a sense of calm shortly after consuming the gummies, it often takes 30–60 minutes for the sleep-supporting ingredients to take effect. For the full benefits of ingredients like Ashwagandha to be noticeable, consistent use over a period of two to four weeks is often recommended.
Can I eat OMY Sleep Gummy while I am breastfeeding?
We strongly recommend consulting with your doctor or a healthcare professional before taking OMY Sleep Gummies (or any dietary supplement) while breastfeeding. They can provide personalized advice based on the ingredients and your specific health situation.
Can I eat OMY Sleep Gummy while I am pregnant?
We strongly recommend consulting with your obstetrician or a healthcare professional before taking OMY Sleep Gummies (or any dietary supplement) while pregnant. The safety of the ingredients during pregnancy should be reviewed by a medical professional.
Are OMY Sleep Gummy Vegan?
Yes, OMY Sleep Gummies are 100% Vegan and do not contain any animal-derived ingredients.
Why do I not feel the effects of OMY Sleep Gummy?
The effects of supplements can vary based on individual factors like metabolism, body chemistry, and the underlying cause of sleep issues.
If you don't feel the effects:
- Check Consistency: Ensure you have taken the gummies consistently for at least two weeks.
- Review Sleep Hygiene: Ensure you maintain good sleep habits (e.g., a dark room, avoiding screens before bed).
- Underlying Issues: If sleep difficulties persist, it is important to consult with a doctor to rule out any underlying medical conditions.
Can I take more than the suggested serving?
No, we do not recommend exceeding the suggested serving of 2 gummies per day. Taking more than the recommended dosage will not necessarily enhance the effect and may increase the risk of side effects. Always adhere to the serving size listed on the packaging.
How many OMY Stress Gummy do I take?
The suggested serving size is two (2) gummies, twice a day.
When is the best time to take OMY Stress Gummy?
The OMY Stress & Anxiety Gummy Supplement is formulated to help you stay calm and balanced morning to night, suggesting you take them as and when required, or daily, if required.
Can I eat OMY Stress Gummy while I am breastfeeding?
We strongly recommend consulting with your doctor or a healthcare professional before taking OMY Stress Gummies (or any dietary supplement) while breastfeeding.
Can I eat OMY Stress Gummy while I am pregnant?
We strongly recommend consulting with your obstetrician or a healthcare professional before taking OMY Stress Gummies (or any dietary supplement) while pregnant.
Are OMY Stress Gummy Vegan?
Yes, OMY Stress Gummies are 100% Vegan and do not contain any animal-derived ingredients.
Why do I not feel the effects of OMY Stress Gummy?
The effects of supplements can vary based on individual factors. The key ingredient, Ashwagandha Root Extract, is an adaptogen known for its ability to help your body manage stress naturally. Benefits like improved resistance to stress and reduced symptoms of anxiety may become more noticeable over time with consistent use.
Can I take more than the suggested serving?
No, we do not recommend exceeding the suggested serving size of two gummies, twice a day. Always adhere to the serving size listed on the packaging.
How am I supposed to feel after taking OMY Stress Gummy?
OMY Stress & Anxiety Gummies are formulated to promote relaxation and ease daily anxiety. The Ashwagandha Root Extract helps support cortisol regulation, improves your resistance to stress, and may reduce symptoms of anxiety. This should help you feel more at ease, focused, and emotionally balanced throughout your day.
any questions?
We’re here to help! If you have any questions about our products, orders, or services, feel free to reach out.
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